Refund & Return Policy

Effective Date: 17th April, 2026

This Refund & Return Policy outlines the conditions under which GNP Wellness accepts returns and processes refunds for bath and beauty products purchased through our website.

1. Eligibility for Returns

We accept return requests under the following conditions:

  • The product is unused and in its original packaging
  • The return request is made within 7 days of delivery
  • The product is received in a condition suitable for resale

Due to hygiene and safety considerations, used or opened bath and beauty products are not eligible for return.

2. Non-Returnable Items

The following items are not eligible for return:

  • Opened or used products
  • Products without original packaging
  • Items purchased during clearance or final sale (if applicable)
  • Gift cards or promotional items

3. Damaged, Defective, or Incorrect Items

If you receive a product that is damaged, defective, or incorrect:

  • Notify us within 48 hours of delivery
  • Provide order details and clear images of the issue

After review, we may offer a replacement or refund as applicable.

4. Return Process

To initiate a return:

  1. Contact our support team with your order details
  2. Wait for return approval and instructions
  3. Ship the product to the provided return address

Returns sent without prior approval may not be accepted.

5. Return Shipping

  • Customers are responsible for return shipping costs unless the return is due to an error on our part
  • We recommend using a trackable shipping method

We are not responsible for returns lost in transit.

6. Refund Process

  • Refunds are processed after the returned product is received and inspected
  • Approved refunds are issued to the original payment method
  • Processing time: 5–10 business days depending on the payment provider

Shipping charges (if applicable) are non-refundable unless the return is due to an error on our part.

7. Order Cancellations

  • Orders can be cancelled before shipment only
  • Once shipped, orders cannot be cancelled and must follow the return process

8. Exchange Policy

  • Exchanges are only offered for damaged, defective, or incorrect items
  • For other cases, customers may place a new order after returning the product (if eligible)

9. Refund Exceptions

We may refuse a refund if:

  • The product does not meet return eligibility criteria
  • The return request is made after the allowed time period
  • The product shows signs of use or damage after delivery

10. Contact Information

For return or refund requests, contact us at:

Email: info@gnp-wellness.store
Phone: 17147918178
Address: Belmar, NJ 07719, USA

Bath and beauty products are subject to hygiene standards. Please review product details carefully before purchase.

Shopping Cart